Skilled staff is the backbone of any company. Hence, a shortage of skilled workers presents a significant challenge for any organization. Luckily, there are a variety of strategies to address this issue. A key component of which is digitalization. Digitalization assists with the streamlining of routine processes in order to optimize the workflows and the critical tasks of employees. One facet of digitalization is indoor navigation. Indoor navigation is particularly effective in complex or large environments wherein the daily operations involve the movement of many people such as hospitals, cruise ships, shopping centers and events in large venues such as sporting arenas and conventions. The benefits of indoor navigation can be realized with the combination of a infrastructure of Bluetooth (BLE) beacons, Favendo’s Software Development Kit (SDK), and a pre-existing mobile application strategy. 

Enhancing the Work Environment

According to study results, increased levels of service and performance positively impact the work environment. The result is fewer complaints and, thereby, less time spent by employees in resolving complaints. This creates a much more pleasant working environment, wherein employees are subjected to less stress. By integrating Favendo’s indoor navigation solution into your organization’s pre-existing mobile application you place knowledge of the facility, it’s key points of interest, and available services directly into the hands of employees, clients and customers alike. Empowered thusly, your organization will reap the benefits of increased efficiency, productivity and service satisfaction. Whether your organization is a medical facility where patients and visitors need to find their way around a campus to receive life-saving services, or an operator of hotels or cruise ships wherein guests must navigate through a labyrinth of hallways to find accommodation or services, or an administrator of large scale events during which customers or fans need to find their assigned seats, facilities, and vendors quickly your organization can leverage indoor navigation to improve the experiences of customers and employees alike. 

 Efficiency Boost and Cost Avoidance Through Customized Apps

Employees are often confronted by client’s with recurring questions. This adversely affects their productivity by interrupting more productive undertakings. Dedicated information service points are a solution in many areas. However, an app tailored to your facility that has an integrated navigation and a point-of-interest search capabilities can support or in some cases even replace service point staff. Beacons, small Bluetooth transmitters, are strategically placed in buildings and send signals to users’ smartphones. These signals enable precise indoor positioning and navigation. With Favendo’s SDK the answers to reoccurring questions such as “Where is the nearest toilet?”, “What are the opening hours of this or that service”, or “Where is my next doctor’s appointment?” can be found directly in in the application. Client’s will not have to go through the often frustrating exercise of locating the right employee for an answer.  

Optimization of Workflows

An indoor navigation solution will help service providers and their employees, especially during initial assignments, to navigate buildings and premises more efficiently. Whether it’s logistics and supplies onboard a cruise ship, coordinating setup and teardown of an event, catering and security at concerts and sporting events, or cleaning and maintaining office buildings, service personnel and the organization that employs them can benefit from indoor navigation capabilities. The benefit of indoor navigation can reduce the overall personnel requirement and allow for the quicker and smoother work site familiarization and the onboarding staff.  

Rapid Onboarding of New Employees

Speaking of onboarding, not only service providers but also permanent staff can benefit from an indoor navigation solution. Thanks to navigation aids, they can orient themselves faster and work productively. The training period is shortened, which is advantageous in all sectors, from industry to hospitals to hotel complexes and event arenas. 

Cross-Industry Benefits for Customers and Employees

Implementing indoor navigation solutions offers numerous benefits that impact both costs and efficiency. By reducing staff workload and improving customer and visitor satisfaction, companies in various industries can benefit significantly. The use of beacons and the easy integration into existing apps make this technology a cost-effective and efficient solution to successfully meet the challenges of the skilled labour shortage.